A design sprint’s success heavily relies on balancing two things: the sprint plan and the team dynamics. When the sprint team can solve a complex problem effectively, it means that the team members were able to collaborate, stay engaged and listen to each other despite the differences of opinion. Managing the human dynamics (what happens between people) falls, most often, into the hands of the design sprint Facilitator.
As seasoned design sprint Facilitators, we have run hundreds of sprints across the globe, cultures, and industries. We can tell for a fact that during the sprint week, all teams experience emotions that can feel like a roller coaster ride.
We have captured these emotions and synthesized our learnings into a comprehensive empathy tool: The Emotional Rollercoaster. As a tool for empathy, it enables facilitators to set the stage for the different design sprint phases and read the team’s emotional state during the sprint week.
Start the first day of your sprint by walking the team through the emotional journey of a typical design sprint. By setting the team’s expectations you’ll be able to:
Diagnose your team’s health by simply asking team members to label their feelings. When labeling their feelings, the team can perform better and you, as the Facilitator, can: